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The new Internet economy has sped up not only the pace of business but also its rate of success and failure. Efficiency is no longer a novelty in the call center; it has become the way that successful organizations transact business. The call center is critical to the business because applications such as predictive dialing ARE their business.

ChaseData Corporation Revamps PowerStation Predictive Dialer for 21^st Century Global Telemarketing

Fort Lauderdale, FL September 25, 2000 - ChaseData Corporation has recently acquired PowerStation Predictive Dialing systems from Miami based SoftSteele Corporation for an undisclosed total this week in order to continue the expansion of the predictive dialer's core technologies for the new millennium. The culmination of months of negotiation, the acquisition of SoftSteele's core telephony product announces a key shift of ChaseDatas long term business strategy towards controlling every aspect of its customer experience from coding to installation and beyond. The acquisition provides ChaseData Corporation with a single product focus in order to provide a solution that better meets the real world environment that customers demand.

ChaseData Corporation is currently in the final phases of live tests for its sophomore product PowerStation 2 which incorporates expanded Internet, scripting and legacy system integration. PowerStation 2 is poised to leverage the sleek internal software engineering of its ancestor into the predictive dialing solution of the 21st century. The first notable feature is the migration of the database engine from Sybase to the more robust Microsoft SQL server platform. PowerStation 2 also incorporates a new methodology in order to deploy JIT (just in time) micro-applications custom tailored by ChaseData (or by in-house it staff via data hooks, OCXs, etc.) for various industries. Upon publication of this press release industry specific modules are in production for: mortgage origination, home improvement estimates, lead qualification, an updated appointment scheduler and a full featured fund raising module (manager call verification with e-mail and auto-fax capability).

PowerStation2  hardware footprint has significantly changed on the workstation end through a conscious migration from PCs to the more crisp and lightweight network computer paradigm.

Our decision to build first on the network computer paradigm is not only a technology decision but also an economic consideration. When we considered the fluctuating ratios of costs vs. performance, the network architecture of contemporary NetPCs allow us to deliver the most bang for the buck by eliminating the features of traditional PCs that we do not require for operation (i.e. legacy ports, etc.) while upgrading the core requirements for powerful operations (networkability and processing power).

Over ten years of providing computer telephony products has taught us to listen to the customer and deliver on their expectations. PowerStation is a fantastic solution  marketed for years with hundreds installs to its credit. The new generation of PowerStation solutions will no longer meet the requirements of the marketplace but will anticipate needs and be more equipped to leverage new telephony technologies as they present themselves.

ChaseData is also in the development phases to deliver updates to their mission critical predictive dialing solution: live call transfer, inbound & outbound blend, gigabyte database handling (3 million plus record databases), expansion of the core reporting capabilities and replicating servers distributed via WAN or Internet. These features are expected to reach the marketplace by late first quarter 2001.