Predictive Dialing Products
ChaseData Corporation Introduces Generation 3 Technology Predictive
Dialing Products for Telemarketing
01.08.04
Press Release
FOR IMMEDIATE RELEASE
ChaseData Corporation Introduces Generation 3 Technology Predictive
Dialing Products for Telemarketing
Fort Lauderdale, FL JANUARY 8, 2001 ChaseData Corporation introduces
Generation 3 technology in the newest upgrade of PowerStation 2, their
vanguard predictive dialing product. PowerStation 2 is revamped
management module includes a set of new solutions tools that enable
management to view and manipulate call center data on location and at
remote locations via the Internet. The new architecture also allows
sales organizations (mortgage, home improvement, insurance, etc.) to
outfit field sales representatives with laptops and other portable
devices that are able to interact with the lead source and other
databases in the call center regardless of geographic distance.
Generation three call center technologies promise previously unheard of
access and management flexibility. PowerStation 2 allows management to
decentralize day to day operational tasks such as reporting, monitoring
and lead management by distributing these functions across a number of
network configurations: LAN, WAN and Internet. The system also allows
remote users to utilize a proprietary encrypted Internet connection to
append, query and interact with custom applications on the dialer.
The system was developed for a large client with a substantial sales
force. They required a solution that would enable their door-to-door
sales representatives to submit data and have telemarketing reps set
appointments from the same lead source. Our solution encompasses the
stated objectives while giving management a new level of geographic
flexibility said Jerry Delince (Public Relations).
The revamped management module allows lead databases to be stored
anywhere on the network. Likewise call centers can take advantage of the
decentralized management architecture by dialing from multiple databases
across wide geographic spaces. Alpha testing in August of 2000 showed
that a 48 station call center in Miami was able to dial from a 500K lead
SQL database in the Anaheim California offices of a ChaseData Client.
Using high speed dedicated connections there is no degradation in
functionality.
Management stations will ship this summer with a laptop option on the
Enterprise Level installations of the product standard. Likewise all
enterprise installations have the option of ordering laptop client
stations as well. This signals a move towards providing clients with the
ability to access the data utilized by the call center bilaterally.
We want all of our clients to have the ultimate in power and efficiency
and in the competitive telecom marketplace that means having the
flexibility to work the way you choose. Said Ahmed Macklai (President)
A number of new installations are slated to exploit these new advances.
Clients are incorporating PowerStation predictive dialing products as a last mile solution by
placing call centers within heavily dialed area codes and effectively
by-passing long distance carrier rates. A number of interpersonal
(door-to-door) sales organizations in the insurance, mortgage and home
improvement industries have also scheduled upgrades and new
installations to take advantage of the new features.
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